Payment Terms & Conditions
• We do not accept instalments, EMI, deposits OR cheques.
• For products, your order will be dispatched only on successful realisation of the payment.
• For Services, the payment will only be processed once the issue(s) have been resolved or fixed and occurrence of the same is reduced to zero.
• The card statement will serve as a secondary copy along with the invoice copy OR contract copy.
• In case, you do not have sufficient funds for more than 21 days, our system will deem it as an inactive order & you shall be Contact Used again.
• We have partnered with CityLink ® as our shipping & logistics arm.
• Precautions are taken during transit, however, we are not liable for any damage during the transit.
• In case of standard delivery, it could take anywhere from 2 to 3 weeks for the product to deliver. However, in certain cases where you have not received the product, please call our toll free number or write to us via email.
• Our logisitc partner tries their best to deliver package on time, however, in certain rare cases, you might experience delays. In case of such circumstances you will be kept informed about the delay and expected arrival date of the product.
We are sure that you will love our products and services, and will give us repeat orders however, if you may wish to return our product or seek refund for any service, the following must be kept in mind:
• Products must be unused, unwashed and undamaged. Return items will only be accepted in their original packaging.
• Any products that have been damaged or soiled will not be accepted and will be sent back to the customer, at customer's shipping cost.
• Please furnish proof of purchase once Contact Used by our refund department.
• We're sorry but some items like OrganiCleanse, laundry products and other personal use products can't be exchanged or refunded for hygiene and safety reasons, unless they're faulty.
• In most cases, we strive to replace your product; however, if the product is out-of-stock, we shall advice you before hand. And offer full refund in case we do not have the product in stock.
• After validating your return request, we will send you an email authorising a return. The mail will have a link that gives you access to the return shipping address label. You may simply print the shipping address label, fill it with accurate information and paste it on the package.
• Post receipt of the return package, we will proceed to inspect the same. Once approved as an eligible return, we will issue your refund. If, however, the product is found not eligible for refund, we will courier the same back to you. It could take 5 to 7 business days for the refund to be processed from the date of receipt of product.
In case of Services, please note that the refunds will be processed case to case basis.
• We offer our customers a cooling off period of 14 days from the date when contract is signed and exchanged.
• All our services are incidental and not subscription based.
• During the cooling off period, if any customer faces the issue again, the customer can have the issue looked into again for free of charge. In case the customer is not happy with the service or reoccurrence of the issue, a full refund will be processed on the same credit card using which the payment was made originally.
• In case of any dispute, please feel free to Contact Us us and we shall be happy to assist you.