Aspire IT Support is an independent company for devices and support. We are unique because we have expertise in products from a wide variety of third-party companies. Aspire IT Support has no affiliation with any of these third-party companies unless such relationship is expressly specified. For permitted use and information on specific warranties associated with the devices and support, please Contact Us the toll free number of Aspire IT Support.
HOW Aspire IT Support COLLECTS INFORMATION
We provide services to consumers using web-based tools and software as well as through telephone support of our users. These tools may include software that enables us to remotely access and control a user’s computer with their permission. We require certain information and permissions from you to provide the Services.
Some information we collect may be provided by the user directly such as when requested by a form or on the phone by a technician. Other technical information might be collected or accessed by or through our diagnostic and related tools as our computers work with yours to provide the Services.
TYPES OF INFORMATION Aspire IT Support COLLECTS
We ask you to provide Contact Us details (such as First and Last name, E-mail address, Postal address, Personal identifier etc.). Aspire IT Support uses this information to Contact Us you regarding the product and/or services you have requested. This includes notifications, special offers, and surveys on improving our Services.
Aspire IT Support does not store users credit card information. Aspire IT Support uses PCI compliant third party payment processing, payment gateways transactions to process and verify credit cards on our behalf.
SUBSCRIBER( USER) COMPUTER INFORMATION:
We may also ask for information related to your (user) device to provide the Service. As examples, this information may include:
• Information about the date of purchase of your computer,
• Type of computer
• Identification number of your computer
• Make and model of your computer and/or any computer hardware,
• Software installed or peripherals attached to it,
• Condition of the computer,
• System and registry data about software installations and hardware configurations, and error tracking files.
Generally, this information is required to provide personalised service to you, and to help us update our support tools and enhance our supported products lists.
While requesting support you may request for the problem to be resolved by enabling Aspire IT Support’s technicians to have access to and take control of your device. Aspire IT Support uses software tools which enable you to grant control of your device to an Aspire IT Support technician remotely over the Internet. This allows the Aspire IT Support technician to diagnose or correct problems without ever coming to the location of your computer.
Aspire IT Support does not use the Remote Access software to access and control your device without your consent and we request that you remain present when our technicians are doing so.
Aspire IT Support technicians are trained in the use of this software and we take steps to limit access to confidential or sensitive information stored on user computer or network, avoid deliberate destruction of information on user computers or networks, and help avoid system problems. Aspire IT Support maintains specific internal policy and technical controls to limit how and whether our remote access tools may be used to assist you.
LIVE HELP SESSION RECORDS:
Aspire IT Support reserves the right to monitor and record on-line and off-line sessions between users and Aspire IT Support technicians for quality control and service-related purposes. Some uses of this type of information include improving the Service, building a support knowledge base and conducting internal market research. We do not correlate session record data used for these purposes with personal information.
We use IP addresses to analyse trends, administer the website, track user movement, and gather broad demographic information for aggregate use.
SUPPLEMENTATION OF INFORMATION
In order to protect Aspire IT Support from fraud and otherwise ensure the integrity of our services and manage risk we may supplement personal information we collect with information we may get from others. For example, in connection with determining creditworthiness, we may use your name and other related information to request a credit report as permitted by law.
SHARING AND INFORMATION DISCLOSURE
We may share aggregated and de-identified information with our partners. This sharing is usually not linked to any personal information that can identify any individual person, unless specifically required to allow use of specific widgets within the Services.
We may also share, disclose, or transfer your personal information as follows:
• To Aspire IT Support affiliates and subsidiaries to support business operations and sales, marketing, and customer support processes;
• To third party service providers and suppliers acting on our behalf to provide products or services to you; and
• To other third parties for purposes you have allowed.
Additionally, we may also disclose your personal information as we determine reasonably necessary to (a) comply with applicable law, regulations, legal processes, or enforceable governmental requests, (b) respond as necessary to actual or potential lawsuits, or (c) protect the rights and property of Aspire IT Support or others.
We reserve the right to retain, use, and disclose aggregate or anonymous information developed from personal information at any time.
If we merge with, or are acquired by another company, or sell all or substantially all of our relevant assets, or file for bankruptcy, we may disclose and transfer personal information with the company or asset. We will seek appropriate protection for personal information disclosed or transferred in such transactions consistent with applicable law.
From time-to-time we may request information from users via surveys. Participation in these surveys is completely voluntary and users have a choice whether or not to participate. Information requested may include Contact Us information (such as name and shipping address), and demographic information (such as zip code). Survey information will be used for purposes of monitoring or improving the use and satisfaction of Services.
Aspire IT Support may offer contests, sweepstakes or other promotions. These promotions will be governed by applicable rules. Personal information collected through such promotions will be used as described at the time of collection.
Our Services are not intended for use by anyone under the age of 13. Consistent with the Children's Online Privacy Protection Act, we do not collect or maintain information at our website from or sell products to those we actually know are under the age of 13.
CORRECTION/UPDATING PERSONAL INFORMATION
If a user's personal information changes (such as user zip code), or if a user no longer desires to use the Service. User may correct, update or remove user personal information provided to us by calling the toll free number.
NOTIFICATION OF CHANGES